All you need to know about our support and how to do it.
If you're sending your parcel to a Dutch address and drop it off at a Vexoexpress point before 4 PM on a workday, it'll arrive the next day. International shipments take longer depending on their destination.
You can send your parcel from a Softlinkcargo store or leave it in a parcel station to be sent later. With 2,800 points in the UK, there's sure to be one near you.
Use track and trace to pinpoint your parcel in the UK at any time of the day. Use international track and trace to follow other parcels. Make sure you have the shipment number and the recipient's postal code, so we can tell you exactly where your parcel is. We'll e-mail you as soon as your parcel has been delivered.
Some countries require the recipient of your parcel to pay import duty of taxes on the shipment. The Dutch Tax and Customs Authority's customs page lists customs per country.
The answers on most common questions are described bellow.
If you're quick, you'll be able to open the locker again with the same code. If not, call our contact center at +13479155156 to re-activate your code. You can call the contact center any day, any time.